Refund policy
60-Day Money-Back Guarantee
We want you and your pet to love your Vetsonic order. If you're not happy with it for any reason, contact us within 60 days of delivery and we'll make it right with a full refund of the product price.
What's covered
- Every Vetsonic product is covered for 60 days from the date of delivery.
- Damaged, defective or wrong items: send us a photo and we'll send a free replacement or a full refund, including any shipping you paid.
- Toothbrushes and chew bones: for hygiene reasons we can't resell these once opened. If you're not happy with an opened one, contact us anyway and we'll refund it. We may simply ask you to keep or dispose of it.
How to request a refund
- Email support@vetsonic.co within 60 days of delivery with your order number and a quick note on what went wrong.
- We'll reply within 2 business days. If we need the item back, we'll send return instructions. In many cases you won't need to send anything back.
- Once approved, your refund goes back to your original payment method. Your bank may take 5–10 business days to show it.
Shipping costs
Original shipping charges are refunded only when the item arrived damaged, defective or wrong. If we ask you to return an item for any other reason, we'll tell you up front how return shipping will be handled.
Cancellations
Orders ship quickly, so email us as soon as possible if you need to cancel. If your order hasn't shipped yet, we'll cancel it and refund you in full.
Questions
Contact us any time at support@vetsonic.co. Vetsonic, 6517 Yateswood Drive, Charlotte, NC 28212, United States.