Shipping policy
Shipping Policy
Processing time
Orders are usually processed within 1–3 business days (Monday to Friday, excluding holidays). You'll receive a confirmation email when your order is placed and another email with your tracking number once it ships.
Delivery time
Our products ship from different warehouses, so delivery time depends on the item:
- Items from our US warehouses (including our dental care products): usually 5–8 business days.
- Items from our overseas warehouses (most toys, apparel and accessories): usually 7–12 business days.
Each product page shows the estimated delivery time for that item, and your shipping option at checkout shows it too. Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather and holidays.
Shipping rates
Orders of $30 or more ship free with tracking. Many items ship free on every order. Otherwise, shipping is a flat $5.95. Your shipping cost is always shown at checkout before you pay. Items in your order may ship in separate packages, each with its own tracking number.
Where we ship
We currently ship to addresses within the United States.
Tracking your order
Every order ships with tracking. If your tracking hasn't updated in 5 business days, or your package is more than 7 business days past its estimated delivery date, contact us and we'll look into it.
Lost or damaged packages
If your package is lost in transit or arrives damaged, contact us within 14 days of the expected delivery date and we'll send a replacement or issue a refund.
Incorrect addresses
Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address entered by the customer, but we'll do our best to help if you contact us before your order ships.
Questions
Email us at support@vetsonic.co and we'll be happy to help.